Contact
Need help? We're here for you.
At THYLO, your satisfaction is our priority. Our customer service team is available to answer any questions you may have and provide you with the best possible service.
Ways to contact us
service@mythylo.com
Send us an email with your question and we will respond within 24 hours. Please include your order number if your question relates to a purchase.
How can we help you?
- Product information: Materials, sizes, availability, future collections
- Order Status: Shipment Tracking and Delivery Updates
- Exchanges and Returns: Exchange Process and Refund Policy
- Technical Issues: Difficulties with the website or the purchasing process
- Billing: Payment and billing inquiries
- Suggestions: Your comments help us improve
Tips for better service
To provide you with a faster and more accurate response, please include in your message:
- Your name and country
- Order number (if applicable)
- Detailed description of your query
- Screenshots if you report a technical issue
Opening hours
Our team processes emails Monday through Friday, 9:00 AM to 6:00 PM (UTC) . Messages received outside of these hours will be processed the next business day.
Your opinion matters to us! Don't hesitate to contact us with any questions, suggestions, or comments. We are committed to providing you with the best shopping experience.
If you would like to provide us with more detailed information about your request, you can fill out the contact form below.