What kind of products does THYLO offer?

At THYLO, we specialize in high-quality, durable, and distinctive DrinkWare products, designed for our customers' needs. Each product is tailored to a variety of sectors, including athletes, sportspeople, children, young people, students, adults, tea, mate, coffee, and wine drinkers, workers, entrepreneurs, managers, and more.

How can I learn more details about a specific product?

Each product includes a description that includes the material and size, washing specifications, and high-resolution photos. If you need additional information, please don't hesitate to contact us.

Where do you ship to?

We ship to the following areas

• North America : United States, Canada, and Mexico

• Europe : most EU countries, UK, Norway, Switzerland.

• Oceania : Australia and New Zealand.

• Asia : Japan, South Korea, Hong Kong, Singapore

What are the delivery times for THYLO products?

Delivery times vary depending on the customer's location. The maximum shipping time is 30 days.

What are the shipping costs?

Shipping costs are automatically calculated based on the weight, dimensions, and destination of your order. However, at THYLO, this service is already included, as we offer free shipping on all purchases.

Can I track my order?

Once your order ships, you'll receive a tracking number so you can monitor the status of your delivery in real time.

What payment methods do you accept?

We accept credit and debit cards (Visa, MasterCard, American Express), PayPal, and bank transfers.

Do you issue invoices?

Yes, we issue tax invoices. You just need to provide your tax information at the time of purchase or contact us after your order.

Is it safe to buy from THYLO?

Absolutely. We use SSL encryption technology to protect all of our customers' personal and financial information.

What is your return policy?

We offer 30 days for returns from the delivery date. Products must be in their original condition and unused.

How can I request an exchange or refund?

You can start the process by contacting us through our contact form or sending an email. We'll guide you through the process step by step.

Who covers return shipping costs?

If the return is due to a product defect or an error on our part, we will cover the shipping costs. In other cases, the costs are the customer's responsibility.

How can I contact customer service?

You can contact us through our contact form, email, or social media. Our team responds within 24 hours.

What are your opening hours?

Our customer support team is available Monday to Friday from 9:00 AM to 6:00 PM (UTC).